{"id":137,"date":"2026-04-03T08:00:00","date_gmt":"2026-04-02T23:00:00","guid":{"rendered":"https:\/\/classlab.co.jp\/engineer\/blog\/call-silence-analysis-2\/"},"modified":"2026-04-03T08:00:00","modified_gmt":"2026-04-02T23:00:00","slug":"call-silence-analysis-2","status":"publish","type":"post","link":"https:\/\/classlab.co.jp\/engineer\/blog\/call-silence-analysis-2\/","title":{"rendered":"\u901a\u8a71\u306e\u6c88\u9ed9\u6642\u9593\u3092\u8a08\u6e2c\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u54c1\u8cea\u3092\u6570\u5024\u5316\u3057\u305f\u8a71"},"content":{"rendered":"<blockquote>\n<p>ClassLab Engineering \u306e Dev \u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u304c\u57f7\u7b46\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/blockquote>\n<p>\u300c\u3042\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u306a\u3093\u304b\u9593\u304c\u591a\u3044\u3088\u306d\u300d\u2014\u2014SV\u306e\u611f\u899a\u7684\u306a\u8a55\u4fa1\u3092\u3001\u3069\u3046\u3084\u3063\u3066\u6570\u5024\u306b\u3059\u308b\u304b\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u54c1\u8cea\u8a55\u4fa1\u306f\u3001\u5f93\u6765SV\u306e\u4e3b\u89b3\u306b\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u300c\u5bfe\u5fdc\u304c\u4e01\u5be7\u300d\u300c\u8aac\u660e\u304c\u308f\u304b\u308a\u3084\u3059\u3044\u300d\u2014\u2014\u3053\u3046\u3057\u305f\u5b9a\u6027\u8a55\u4fa1\u306f\u5927\u4e8b\u3067\u3059\u304c\u3001\u500b\u4eba\u306e\u30d0\u30a4\u30a2\u30b9\u304c\u5165\u308a\u3084\u3059\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u9593\u306e\u516c\u5e73\u6027\u306b\u8ab2\u984c\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u901a\u8a71\u9332\u97f3\u306e<strong>\u7121\u97f3\u533a\u9593\uff08\u6c88\u9ed9\uff09\u3092\u81ea\u52d5\u691c\u51fa\u3057\u3001\u6c88\u9ed9\u56de\u6570\u3068\u6c88\u9ed9\u6642\u9593\u3092KPI\u3068\u3057\u3066\u6570\u5024\u5316<\/strong>\u3057\u305f\u4ed5\u7d44\u307f\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u30b7\u30f3\u30d7\u30eb\u306a\u97f3\u58f0\u51e6\u7406\u3067\u3001\u610f\u5916\u306a\u307b\u3069\u6709\u7528\u306a\u54c1\u8cea\u6307\u6a19\u304c\u5f97\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>&#8212;<\/p>\n<h2>1. \u80cc\u666f \u2014 \u306a\u305c\u300c\u6c88\u9ed9\u300d\u306b\u7740\u76ee\u3057\u305f\u304b<\/h2>\n<p>ClassLab\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u6c17\u30fb\u30ac\u30b9\u306e\u53d6\u6b21\u306b\u95a2\u3059\u308b\u96fb\u8a71\u5bfe\u5fdc\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u30021\u65e5\u7d04600\u4ef6\u306e\u901a\u8a71\u306e\u3046\u3061\u3001\u54c1\u8cea\u8a55\u4fa1\u306f\u5168\u4ef6\u306e10%\u7a0b\u5ea6\u3057\u304b\u30ab\u30d0\u30fc\u3067\u304d\u3066\u3044\u307e\u305b\u3093\u3067\u3057\u305f\uff08\u5225\u8a18\u4e8b\u300c<a href=\"https:\/\/classlab.co.jp\/engineer\/blog\/speech-emotion-analysis-pipeline\/\">\u901a\u8a71\u9332\u97f3\u306e\u5168\u4ef6\u6587\u5b57\u8d77\u3053\u3057\u3067QA\u30ec\u30d3\u30e5\u30fc\u5de5\u6570\u309280%\u524a\u6e1b\u3057\u305f\u8a71<\/a>\u300d\u53c2\u7167\uff09\u3002<\/p>\n<p>SV\u30c1\u30fc\u30e0\u3068\u8b70\u8ad6\u3059\u308b\u4e2d\u3067\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u54c1\u8cea\u3068\u901a\u8a71\u4e2d\u306e\u6c88\u9ed9\u30d1\u30bf\u30fc\u30f3\u306b\u5f37\u3044\u76f8\u95a2\u304c\u3042\u308b<\/strong>\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>| \u6c88\u9ed9\u30d1\u30bf\u30fc\u30f3 | \u610f\u5473 | \u54c1\u8cea\u3078\u306e\u5f71\u97ff |<br \/>\n|&#8212;&#8212;&#8212;&#8212;-|&#8212;&#8212;|&#8212;&#8212;&#8212;&#8211;|<br \/>\n| \u77ed\u3044\u6c88\u9ed9\uff082-3\u79d2\uff09\u304c\u9069\u5ea6\u306b\u3042\u308b | \u9867\u5ba2\u306e\u8a71\u3092\u8074\u3044\u3066\u304b\u3089\u5fdc\u7b54\u3057\u3066\u3044\u308b | \u30dd\u30b8\u30c6\u30a3\u30d6\uff08\u50be\u8074\u529b\uff09 |<br \/>\n| \u9577\u3044\u6c88\u9ed9\uff087\u79d2\u4ee5\u4e0a\uff09\u304c\u983b\u767a | \u56de\u7b54\u306b\u8a70\u307e\u3063\u3066\u3044\u308b\u3001\u30b7\u30b9\u30c6\u30e0\u64cd\u4f5c\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b | \u30cd\u30ac\u30c6\u30a3\u30d6\uff08\u77e5\u8b58\u4e0d\u8db3\u30fb\u64cd\u4f5c\u9045\u5ef6\uff09 |<br \/>\n| \u6c88\u9ed9\u304c\u307b\u307c\u306a\u3044 | \u9867\u5ba2\u306e\u8a71\u3092\u906e\u3063\u3066\u8a71\u3057\u3066\u3044\u308b | \u30cd\u30ac\u30c6\u30a3\u30d6\uff08\u50be\u8074\u4e0d\u8db3\uff09 |<\/p>\n<p>\u300c\u6c88\u9ed9\u306e\u91cf\u3068\u8cea\u300d\u3092\u6570\u5024\u5316\u3059\u308c\u3070\u3001\u5168\u4ef6\u3092\u81ea\u52d5\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0\u3067\u304d\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u2014\u2014\u3053\u308c\u304c\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u51fa\u767a\u70b9\u3067\u3059\u3002<\/p>\n<p>&#8212;<\/p>\n<h2>2. \u8ab2\u984c \u2014 \u6c88\u9ed9\u691c\u51fa\u306e3\u3064\u306e\u58c1<\/h2>\n<p>| # | \u8ab2\u984c | \u96e3\u6613\u5ea6 | \u8a73\u7d30 |<br \/>\n|&#8212;|&#8212;&#8212;|&#8212;&#8212;&#8211;|&#8212;&#8212;|<br \/>\n| 1 | \u300c\u6c88\u9ed9\u300d\u306e\u5b9a\u7fa9 | \u4e2d | \u4f55\u79d2\u4ee5\u4e0a\u3092\u6c88\u9ed9\u3068\u3059\u308b\u304b\uff1f\u95be\u5024\u306e\u8a2d\u8a08 |<br \/>\n| 2 | \u80cc\u666f\u30ce\u30a4\u30ba\u306e\u5f71\u97ff | \u9ad8 | \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u96d1\u97f3\u3067\u300c\u5b8c\u5168\u306a\u7121\u97f3\u300d\u306f\u307b\u307c\u306a\u3044 |<br \/>\n| 3 | \u901a\u8a71\u6642\u9593\u306e\u6b63\u898f\u5316 | \u4e2d | 5\u5206\u306e\u901a\u8a71\u306820\u5206\u306e\u901a\u8a71\u3067\u6c88\u9ed9\u56de\u6570\u3092\u5358\u7d14\u6bd4\u8f03\u3067\u304d\u306a\u3044 |<\/p>\n<p>\u7279\u306b\u8ab2\u984c2\u304c\u6280\u8853\u7684\u306b\u91cd\u8981\u3067\u3057\u305f\u3002\u7406\u8ad6\u4e0a\u306e\u300c\u7121\u97f3\u300d\u3068\u5b9f\u969b\u306e\u901a\u8a71\u97f3\u58f0\u306e\u300c\u6c88\u9ed9\u300d\u306f\u7570\u306a\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d8\u30c3\u30c9\u30bb\u30c3\u30c8\u306f\u30aa\u30d5\u30a3\u30b9\u306e\u7a7a\u8abf\u97f3\u3084\u5468\u56f2\u306e\u8a71\u3057\u58f0\u3092\u62fe\u3046\u305f\u3081\u3001\u6c88\u9ed9\u4e2d\u3067\u3082\u97f3\u91cf\u304c\u30bc\u30ed\u306b\u306f\u306a\u308a\u307e\u305b\u3093\u3002<strong>\u30c7\u30b7\u30d9\u30eb\u95be\u5024\u306e\u8abf\u6574<\/strong>\u304c\u7cbe\u5ea6\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002<\/p>\n<p>&#8212;<\/p>\n<h2>3. \u8a2d\u8a08 \u2014 Zoom API + pydub \u30d1\u30a4\u30d7\u30e9\u30a4\u30f3<\/h2>\n<pre><code class=\"language-mermaid\">graph TD\n    CSV[\u5bfe\u8c61\u901a\u8a71\u30ea\u30b9\u30c8&lt;br\/&gt;CSV] --&gt; MAIN[\u30e1\u30a4\u30f3\u30d7\u30ed\u30bb\u30b9&lt;br\/&gt;Python]\n    MAIN --&gt; ZOOM[Zoom API&lt;br\/&gt;\u9332\u97f3\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9]\n    ZOOM --&gt; AUDIO[pydub&lt;br\/&gt;\u7121\u97f3\u533a\u9593\u691c\u51fa]\n    AUDIO --&gt; CALC[\u6307\u6a19\u7b97\u51fa&lt;br\/&gt;\u6c88\u9ed9\u56de\u6570\/\u6642\u9593\/\u6bd4\u7387]\n    CALC --&gt; RESULT[\u7d50\u679cCSV&lt;br\/&gt;+ Salesforce\u66f4\u65b0]\n\n    style ZOOM fill:#3b82f6,color:#fff\n    style AUDIO fill:#8b5cf6,color:#fff\n    style CALC fill:#10b981,color:#fff<\/code><\/pre>\n<h3>\u7121\u97f3\u691c\u51fa\u306e\u30d1\u30e9\u30e1\u30fc\u30bf\u8a2d\u8a08<\/h3>\n<p>pydub\u306e<code>split_on_silence<\/code>\u95a2\u6570\u3067\u7121\u97f3\u533a\u9593\u3092\u691c\u51fa\u3057\u307e\u3059\u30023\u3064\u306e\u30d1\u30e9\u30e1\u30fc\u30bf\u304c\u7cbe\u5ea6\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002<\/p>\n<p>| \u30d1\u30e9\u30e1\u30fc\u30bf | \u5024 | \u610f\u5473 | \u8abf\u6574\u306e\u6839\u62e0 |<br \/>\n|&#8212;&#8212;&#8212;&#8211;|&#8212;&#8211;|&#8212;&#8212;|&#8212;&#8212;&#8212;-|<br \/>\n| `min_silence_len` | 7,000ms | \u3053\u306e\u9577\u3055\u4ee5\u4e0a\u306e\u7121\u97f3\u3092\u300c\u6c88\u9ed9\u300d\u3068\u5224\u5b9a | 7\u79d2\u672a\u6e80\u306f\u81ea\u7136\u306a\u9593\uff08\u76f8\u69cc\u30fb\u601d\u8003\u6642\u9593\uff09\u3068\u3057\u3066\u9664\u5916 |<br \/>\n| `silence_thresh` | -55dBFS | \u3053\u306e\u97f3\u91cf\u4ee5\u4e0b\u3092\u7121\u97f3\u3068\u307f\u306a\u3059 | \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u80cc\u666f\u30ce\u30a4\u30ba\u30ec\u30d9\u30eb\u3092\u5b9f\u6e2c\u3057\u3066\u6c7a\u5b9a |<br \/>\n| `keep_silence` | 100ms | \u5206\u5272\u5f8c\u306e\u30c1\u30e3\u30f3\u30af\u524d\u5f8c\u306b\u6b8b\u3059\u7121\u97f3 | \u5883\u754c\u306e\u5224\u5b9a\u7cbe\u5ea6\u5411\u4e0a\u306e\u305f\u3081 |<\/p>\n<pre><code class=\"language-python\">from pydub import AudioSegment\nfrom pydub.silence import split_on_silence\n\ndef count_silence(audio_content: bytes, params: dict) -&gt; dict:\n    \"\"\"\u901a\u8a71\u97f3\u58f0\u306e\u6c88\u9ed9\u56de\u6570\u3068\u6c88\u9ed9\u6642\u9593\u3092\u7b97\u51fa\"\"\"\n    sound = AudioSegment.from_file(io.BytesIO(audio_content))\n    total_length = len(sound) \/ 1000  # \u79d2\n\n    chunks = split_on_silence(\n        sound,\n        min_silence_len=params.get(\"min_silence_len\", 7000),\n        silence_thresh=params.get(\"silence_thresh\", -55),\n        keep_silence=params.get(\"keep_silence\", 100),\n    )\n\n    # \u6c88\u9ed9\u3092\u9664\u3044\u305f\u97f3\u58f0\u306e\u5408\u8a08\u6642\u9593\n    speech_duration = sum(len(chunk) \/ 1000 for chunk in chunks)\n    silence_duration = total_length - speech_duration\n    silence_count = len(chunks)  # \u30c1\u30e3\u30f3\u30af\u6570 \u2248 \u6c88\u9ed9\u56de\u6570 + 1\n\n    if silence_duration &lt; 1:\n        silence_count = 0\n\n    return {\n        \"total_length\": round(total_length, 1),\n        \"silence_count\": silence_count,\n        \"silence_duration\": round(silence_duration, 1),\n        \"silence_ratio\": round(silence_duration \/ total_length, 3) if total_length &gt; 0 else 0,\n    }<\/code><\/pre>\n<h3>\u30d1\u30e9\u30e1\u30fc\u30bf\u8abf\u6574\u306e\u904e\u7a0b<\/h3>\n<p><code>silence_thresh<\/code>\u306e\u5024\u306f\u3001<strong>\u5b9f\u969b\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u74b0\u5883\u3067\u9332\u97f3\u3057\u305f\u97f3\u58f0\u3092\u5206\u6790<\/strong>\u3057\u3066\u6c7a\u5b9a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>| silence_thresh | \u691c\u51fa\u3055\u308c\u308b\u6c88\u9ed9\u6570\uff0810\u901a\u8a71\u5e73\u5747\uff09 | SV\u306e\u611f\u899a\u3068\u306e\u4e00\u81f4\u5ea6 |<br \/>\n|&#8212;&#8212;&#8212;&#8212;&#8212;|&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-|&#8212;&#8212;&#8212;&#8212;&#8212;-|<br \/>\n| -40dBFS | 2.1\u56de | \u4f4e\uff08\u6c88\u9ed9\u3092\u898b\u9003\u3059\uff09 |<br \/>\n| -50dBFS | 5.8\u56de | \u4e2d |<br \/>\n| **-55dBFS** | **8.3\u56de** | **\u9ad8\uff08SV\u306e\u4f53\u611f\u306b\u8fd1\u3044\uff09** |<br \/>\n| -60dBFS | 14.7\u56de | \u4f4e\uff08\u96d1\u97f3\u3092\u6c88\u9ed9\u3068\u8aa4\u691c\u51fa\uff09 |<\/p>\n<p>SV\u306b\u300c\u3053\u306e\u901a\u8a71\u306e\u6c88\u9ed9\u306f\u4f55\u56de\u3060\u3068\u601d\u3044\u307e\u3059\u304b\uff1f\u300d\u3068\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u305d\u306e\u5024\u306b\u6700\u3082\u8fd1\u3044\u95be\u5024\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&#8212;<\/p>\n<h2>4. \u5b9f\u88c5 \u2014 CSV\u30d0\u30c3\u30c1\u51e6\u7406<\/h2>\n<p>\u3053\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30a8\u30f3\u30b8\u30cb\u30a21\u540d\u304c2\u9031\u9593\u3067\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002<\/p>\n<h3>\u51e6\u7406\u30d5\u30ed\u30fc<\/h3>\n<p>1. \u5bfe\u8c61\u901a\u8a71\u306e\u30ea\u30b9\u30c8\uff08CSV\uff09\u3092\u5165\u529b<\/p>\n<p>2. Zoom API\u3067\u5404\u901a\u8a71\u306e\u9332\u97f3\u30c7\u30fc\u30bf\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/p>\n<p>3. pydub\u3067\u7121\u97f3\u533a\u9593\u3092\u691c\u51fa\u3057\u3001\u6c88\u9ed9\u56de\u6570\u30fb\u6c88\u9ed9\u6642\u9593\u30fb\u6c88\u9ed9\u6bd4\u7387\u3092\u7b97\u51fa<\/p>\n<p>4. \u7d50\u679c\u3092CSV\u306b\u51fa\u529b + Salesforce\u306e\u30bf\u30b9\u30af\u30ec\u30b3\u30fc\u30c9\u306b\u66f4\u65b0<\/p>\n<h3>\u6b63\u898f\u5316\u306e\u8a2d\u8a08<\/h3>\n<p>\u901a\u8a71\u6642\u9593\u304c\u7570\u306a\u308b\u901a\u8a71\u3092\u6bd4\u8f03\u3059\u308b\u305f\u3081\u3001<strong>\u6c88\u9ed9\u6bd4\u7387\uff08\u6c88\u9ed9\u6642\u9593 \u00f7 \u901a\u8a71\u6642\u9593\uff09<\/strong>\u3092\u4e3b\u8981KPI\u3068\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>| \u6307\u6a19 | \u5b9a\u7fa9 | \u7528\u9014 |<br \/>\n|&#8212;&#8212;|&#8212;&#8212;|&#8212;&#8212;|<br \/>\n| \u6c88\u9ed9\u56de\u6570 | 7\u79d2\u4ee5\u4e0a\u306e\u7121\u97f3\u533a\u9593\u306e\u6570 | \u56de\u7b54\u306b\u8a70\u307e\u3063\u305f\u56de\u6570 |<br \/>\n| \u6c88\u9ed9\u6642\u9593\uff08\u79d2\uff09 | \u5168\u6c88\u9ed9\u306e\u5408\u8a08\u6642\u9593 | \u4fdd\u7559\u30fb\u64cd\u4f5c\u9045\u5ef6\u306e\u7dcf\u91cf |<br \/>\n| **\u6c88\u9ed9\u6bd4\u7387** | \u6c88\u9ed9\u6642\u9593 \u00f7 \u901a\u8a71\u6642\u9593 | **\u901a\u8a71\u6642\u9593\u306b\u3088\u3089\u305a\u6bd4\u8f03\u53ef\u80fd\u306a\u54c1\u8cea\u6307\u6a19** |<\/p>\n<h3>\u5931\u6557: \u4fdd\u7559\u97f3\u3092\u6c88\u9ed9\u3068\u8aa4\u691c\u51fa<\/h3>\n<p>\u6700\u5927\u306e\u5931\u6557\u306f\u3001<strong>\u4fdd\u7559\u4e2d\u306e\u4fdd\u7559\u97f3\u3092\u300c\u6c88\u9ed9\u300d\u306b\u3082\u300c\u4f1a\u8a71\u300d\u306b\u3082\u5206\u985e\u3067\u304d\u306a\u3044<\/strong>\u554f\u984c\u3067\u3057\u305f\u3002\u4fdd\u7559\u97f3\u306f\u4e00\u5b9a\u306e\u97f3\u91cf\u304c\u3042\u308b\u305f\u3081\u6c88\u9ed9\u3068\u306f\u691c\u51fa\u3055\u308c\u307e\u305b\u3093\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u54c1\u8cea\u3068\u306f\u7121\u95a2\u4fc2\u3067\u3059\u3002\u4fdd\u7559\u6642\u9593\u304c\u9577\u3044\u901a\u8a71\u306f\u6c88\u9ed9\u6bd4\u7387\u304c\u4f4e\u304f\u306a\u308a\uff08\u4fdd\u7559\u97f3\u304c\u300c\u4f1a\u8a71\u300d\u6271\u3044\u3055\u308c\u308b\u305f\u3081\uff09\u3001\u5b9f\u614b\u3068\u7570\u306a\u308b\u8a55\u4fa1\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u5bfe\u7b56\u3068\u3057\u3066\u3001\u4fdd\u7559\u4e2d\u306f\u5225\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3068\u3057\u3066Salesforce\u5074\u3067\u7ba1\u7406\u3057\u3001<strong>\u4fdd\u7559\u6642\u9593\u3092\u901a\u8a71\u6642\u9593\u304b\u3089\u9664\u5916\u3057\u3066\u6c88\u9ed9\u6bd4\u7387\u3092\u518d\u8a08\u7b97<\/strong>\u3059\u308b\u88dc\u6b63\u30ed\u30b8\u30c3\u30af\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&#8212;<\/p>\n<h2>5. \u7d50\u679c \u2014 \u6c88\u9ed9\u30d1\u30bf\u30fc\u30f3\u3068\u54c1\u8cea\u306e\u76f8\u95a2\u3092\u5b9f\u8a3c<\/h2>\n<p>\u5c0e\u5165\u524d\u306fSV\u306e\u5b9a\u6027\u8a55\u4fa1\uff08\u300c\u9593\u304c\u591a\u3044\u300d\u300c\u30c6\u30f3\u30dd\u304c\u826f\u3044\u300d\uff09\u306e\u307f\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u9593\u306e\u6bd4\u8f03\u3084\u7d4c\u6642\u5909\u5316\u306e\u8ffd\u8de1\u304c\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002100\u540d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc \u00d7 3\u30f6\u6708\u5206\u306e\u901a\u8a71\u30c7\u30fc\u30bf\u3067\u5206\u6790\u3057\u305f\u7d50\u679c\u3067\u3059\u3002<\/p>\n<p>| \u6307\u6a19 | \u4e0a\u4f4d25%\uff08\u9ad8\u54c1\u8cea\uff09 | \u4e0b\u4f4d25%\uff08\u8981\u6539\u5584\uff09 | \u5dee |<br \/>\n|&#8212;&#8212;|&#8212;&#8212;&#8212;&#8212;&#8212;-|&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;|&#8212;&#8211;|<br \/>\n| \u6c88\u9ed9\u6bd4\u7387 | 8.2% | 18.7% | **2.3\u500d** |<br \/>\n| 7\u79d2\u4ee5\u4e0a\u306e\u6c88\u9ed9\u56de\u6570\/10\u5206 | 1.2\u56de | 4.8\u56de | **4\u500d** |<br \/>\n| \u5e73\u5747\u6c88\u9ed9\u6642\u9593\uff081\u56de\u3042\u305f\u308a\uff09 | 8.4\u79d2 | 14.2\u79d2 | **1.7\u500d** |<\/p>\n<p><strong>\u54c1\u8cea\u8a55\u4fa1\u4e0a\u4f4d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u6c88\u9ed9\u6bd4\u7387\u304c\u4f4e\u304f\u3001\u6c88\u9ed9\u304c\u77ed\u3044<\/strong>\u3053\u3068\u304c\u7d71\u8a08\u7684\u306b\u6709\u610f\u306b\u78ba\u8a8d\u3055\u308c\u307e\u3057\u305f\uff08p < 0.01\uff09\u3002<\/p>\n<h3>\u65b0\u305f\u306b\u767a\u898b\u3055\u308c\u305f\u30d1\u30bf\u30fc\u30f3<\/h3>\n<ul>\n<li><strong>\u300c\u9ec4\u91d1\u306e\u9593\u300d<\/strong>: 2-4\u79d2\u306e\u77ed\u3044\u6c88\u9ed9\u304c\u9069\u5ea6\u306b\u3042\u308b\u901a\u8a71\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u3002\u8074\u3044\u3066\u304b\u3089\u7b54\u3048\u308b\u300c\u9593\u300d\u304c\u3042\u308b\u8a3c\u62e0<\/li>\n<li><strong>\u300c\u6c88\u9ed9\u9023\u9396\u300d<\/strong>: 7\u79d2\u4ee5\u4e0a\u306e\u6c88\u9ed9\u304c2\u56de\u9023\u7d9a\u3059\u308b\u901a\u8a71\u306f\u3001\u307b\u307c\u78ba\u5b9f\u306b\u9867\u5ba2\u304b\u3089\u306e\u30af\u30ec\u30fc\u30e0\u304c\u767a\u751f<\/li>\n<h3>\u904b\u7528\u3078\u306e\u7d44\u307f\u8fbc\u307f<\/h3>\n<p>\u6c88\u9ed9\u30c7\u30fc\u30bf\u306f\u4ee5\u4e0b\u306e3\u3064\u306e\u904b\u7528\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>1. <strong>\u65e5\u6b21\u30ec\u30dd\u30fc\u30c8<\/strong>: \u524d\u65e5\u306e\u5168\u901a\u8a71\u306e\u6c88\u9ed9\u6bd4\u7387\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5225\u306b\u96c6\u8a08\u3057\u3001SV\u306b\u30e1\u30fc\u30eb\u914d\u4fe1<\/p>\n<p>2. <strong>\u30a2\u30e9\u30fc\u30c8<\/strong>: \u6c88\u9ed9\u6bd4\u738720%\u8d85\u306e\u901a\u8a71\u3092\u81ea\u52d5\u30d5\u30e9\u30b0\u4ed8\u3051\u3057\u3001QA\u30c1\u30fc\u30e0\u306e\u30ec\u30d3\u30e5\u30fc\u5bfe\u8c61\u306b\u8ffd\u52a0<\/p>\n<p>3. <strong>\u6708\u6b21\u8a55\u4fa1<\/strong>: \u6c88\u9ed9\u6bd4\u7387\u306e\u63a8\u79fb\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u500b\u4eba\u306e\u6210\u9577\u6307\u6a19\u3068\u3057\u3066\u7814\u4fee\u306b\u6d3b\u7528<\/p>\n<p>&#8212;<\/p>\n<h2>6. \u5c55\u671b \u2014 \u6b21\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068<\/h2>\n<h3>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6c88\u9ed9\u691c\u51fa<\/h3>\n<p>\u73fe\u5728\u306f\u30d0\u30c3\u30c1\u51e6\u7406\uff08\u901a\u8a71\u7d42\u4e86\u5f8c\u306bCSV\u5165\u529b\uff09\u3067\u3059\u304c\u3001\u901a\u8a71\u4e2d\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u6c88\u9ed9\u3092\u691c\u51fa\u3057\u3001\u9577\u6642\u9593\u6c88\u9ed9\u304c\u767a\u751f\u3057\u305f\u3089SV\u306b\u30a2\u30e9\u30fc\u30c8\u3092\u51fa\u3059\u4ed5\u7d44\u307f\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002Zoom Phone\u306eWebSocket API\u3067\u30b9\u30c8\u30ea\u30fc\u30df\u30f3\u30b0\u97f3\u58f0\u3092\u53d6\u5f97\u3057\u3001\u30b5\u30fc\u30d0\u30fc\u5074\u3067\u9010\u6b21\u7684\u306b\u7121\u97f3\u5224\u5b9a\u3092\u884c\u3046\u69cb\u6210\u3092\u8abf\u67fb\u4e2d\u3067\u3059\u3002<\/p>\n<h3>\u6587\u5b57\u8d77\u3053\u3057\u3068\u306e\u7d71\u5408<\/h3>\n<p>\u5225\u9014\u69cb\u7bc9\u3057\u305f\u5168\u4ef6\u6587\u5b57\u8d77\u3053\u3057\u57fa\u76e4\uff08<a href=\"https:\/\/classlab.co.jp\/engineer\/blog\/speech-emotion-analysis-pipeline\/\">\u95a2\u9023\u8a18\u4e8b\u53c2\u7167<\/a>\uff09\u3068\u7d71\u5408\u3057\u3001\u300c\u6c88\u9ed9\u306e\u76f4\u524d\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4f55\u3092\u8a00\u3063\u305f\u304b\u300d\u3092\u81ea\u52d5\u62bd\u51fa\u3059\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u60f3\u4e2d\u3002\u6c88\u9ed9\u306e\u539f\u56e0\u5206\u6790\uff08\u77e5\u8b58\u4e0d\u8db3\u306a\u306e\u304b\u3001\u30b7\u30b9\u30c6\u30e0\u64cd\u4f5c\u306a\u306e\u304b\u3001\u9867\u5ba2\u304c\u8003\u3048\u4e2d\u306a\u306e\u304b\uff09\u304c\u81ea\u52d5\u5316\u3067\u304d\u308c\u3070\u3001\u7814\u4fee\u306e\u7cbe\u5ea6\u304c\u683c\u6bb5\u306b\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3>\u3053\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u4f4d\u7f6e\u3065\u3051<\/h3>\n<p>\u30a8\u30f3\u30b8\u30cb\u30a21\u540d\u304c2\u9031\u9593\u3067\u69cb\u7bc9\u3057\u305f\u5c0f\u3055\u306a\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u3059\u304c\u3001<strong>QA\u30c1\u30fc\u30e0\u306e\u8a55\u4fa1\u65b9\u6cd5\u3092\u5909\u3048\u305f<\/strong>\u3068\u3044\u3046\u610f\u5473\u3067\u306f\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u5927\u304d\u3044\u53d6\u308a\u7d44\u307f\u3067\u3057\u305f\u3002\u9ad8\u5ea6\u306aML\u30e2\u30c7\u30eb\u3092\u4f7f\u308f\u305a\u3001pydub\u306e1\u95a2\u6570\u3067\u696d\u52d9\u4fa1\u5024\u3092\u51fa\u305b\u305f\u306e\u306f\u3001\u300c\u4f55\u3092\u8a08\u6e2c\u3059\u308c\u3070\u610f\u5473\u304c\u3042\u308b\u304b\u300d\u3092SV\u30c1\u30fc\u30e0\u3068\u4e00\u7dd2\u306b\u8003\u3048\u305f\u304b\u3089\u3067\u3059\u3002ClassLab\u3067\u306f\u3001\u3053\u3046\u3057\u305f\u5c0f\u3055\u304f\u3066\u3082\u672c\u8cea\u7684\u306a\u6539\u5584\u3092\u7a4d\u307f\u91cd\u306d\u308b\u3053\u3068\u3092\u91cd\u8996\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&#8212;<\/p>\n<p>pydub\u306e<code>split_on_silence<\/code>\u2014\u2014\u305f\u3063\u305f1\u3064\u306e\u95a2\u6570\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u8a55\u4fa1\u306b\u65b0\u3057\u3044\u6307\u6a19\u3092\u8ffd\u52a0\u3067\u304d\u307e\u3057\u305f\u3002\u9ad8\u5ea6\u306aAI\u30e2\u30c7\u30eb\u3067\u306f\u306a\u304f\u3001<strong>\u30b7\u30f3\u30d7\u30eb\u306a\u97f3\u58f0\u51e6\u7406\u3067\u5927\u304d\u306a\u696d\u52d9\u4fa1\u5024\u3092\u51fa\u3059<\/strong>\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306fClassLab\u306e\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u6587\u5316\u3092\u8c61\u5fb4\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&#8212;<\/p>\n<h2>\u63a1\u7528\u60c5\u5831<\/h2>\n<p>ClassLab \u3067\u306f\u4e00\u7dd2\u306b\u6280\u8853\u7684\u6311\u6226\u306b\u53d6\u308a\u7d44\u3080\u30a8\u30f3\u30b8\u30cb\u30a2\u3092\u52df\u96c6\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><a href=\"https:\/\/findy-code.io\/companies\/994\">Findy\u3067\u30a8\u30f3\u30b8\u30cb\u30a2\u6c42\u4eba\u3092\u898b\u308b<\/a><\/li>\n<li><a href=\"https:\/\/classlab.co.jp\/engineer\/entry\/\">\u30ab\u30b8\u30e5\u30a2\u30eb\u9762\u8ac7\u3092\u7533\u3057\u8fbc\u3080<\/a><\/li>\n<h3>\u95a2\u9023\u8a18\u4e8b<\/h3>\n<ul>\n<li><a href=\"https:\/\/classlab.co.jp\/engineer\/blog\/speech-emotion-analysis-pipeline\/\">\u901a\u8a71\u9332\u97f3\u306e\u5168\u4ef6\u6587\u5b57\u8d77\u3053\u3057\u3067QA\u30ec\u30d3\u30e5\u30fc\u5de5\u6570\u309280%\u524a\u6e1b\u3057\u305f\u8a71<\/a><\/li>\n<li><a href=\"https:\/\/classlab.co.jp\/engineer\/blog\/rpa-genai-application-automation\/\">\u63d0\u643a\u514810\u793e\u306e\u30d5\u30a9\u30fc\u30e0\u5165\u529b\u3092Playwright\u3067\u81ea\u52d5\u5316<\/a><\/li>\n<p>&#8212;<\/p>\n<blockquote>\n<p><strong>ClassLab Engineering<\/strong> \u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u304c\u57f7\u7b46\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/blockquote>\n<p>><\/p>\n<blockquote>\n<p>ClassLab.\u3067\u306f\u3001\u4e00\u7dd2\u306b\u30d7\u30ed\u30c0\u30af\u30c8\u3092\u4f5c\u308b\u30a8\u30f3\u30b8\u30cb\u30a2\u3092\u52df\u96c6\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/blockquote>\n<blockquote>\n<p>\u30ab\u30b8\u30e5\u30a2\u30eb\u9762\u8ac7\u3082\u5927\u6b53\u8fce\u3067\u3059\uff01<\/p>\n<\/blockquote>\n<p>><\/p>\n<blockquote>\n<p><a href=\"https:\/\/findy-code.io\/companies\/2772\">Findy\u3067\u8a71\u3092\u805e\u304f<\/a> | <a href=\"https:\/\/classlab.co.jp\/engineer\/\">\u63a1\u7528\u60c5\u5831\u3092\u898b\u308b<\/a><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u901a\u8a71\u306e\u7121\u97f3\u533a\u9593\u3092pydub\u3067\u81ea\u52d5\u691c\u51fa\u3057\u3001\u6c88\u9ed9\u56de\u6570\u30fb\u6c88\u9ed9\u6642\u9593\u3092KPI\u3068\u3057\u3066\u6570\u5024\u5316\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u54c1\u8cea\u306e\u5b9a\u91cf\u8a55\u4fa1\u3092\u5b9f\u73fe\u3057\u305f\u8a2d\u8a08\u3068\u5b9f\u88c5\u3092\u516c\u958b\u3002<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":"","footnotes":""},"categories":[25],"tags":[10,23,43,46],"class_list":["post-137","post","type-post","status-publish","format-standard","hentry","category-tech-article","tag-ai","tag-python","tag-salesforce","tag-46"],"_links":{"self":[{"href":"https:\/\/classlab.co.jp\/engineer\/blog\/wp-json\/wp\/v2\/posts\/137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/classlab.co.jp\/engineer\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/classlab.co.jp\/engineer\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/classlab.co.jp\/engineer\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/classlab.co.jp\/engineer\/blog\/wp-json\/wp\/v2\/comments?post=137"}],"version-history":[{"count":0,"href":"https:\/\/classlab.co.jp\/engineer\/blog\/wp-json\/wp\/v2\/posts\/137\/revisions"}],"wp:attachment":[{"href":"https:\/\/classlab.co.jp\/engineer\/blog\/wp-json\/wp\/v2\/media?parent=137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/classlab.co.jp\/engineer\/blog\/wp-json\/wp\/v2\/categories?post=137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/classlab.co.jp\/engineer\/blog\/wp-json\/wp\/v2\/tags?post=137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}